Murano Eyewear Ltd 25 Cartmel Drive, Burnley, Lancashire, BB12 8UX Last updated: 23 September 2026
Our Commitment to Protecting Personal Data
Murano Eyewear is committed to safeguarding the personal information of our customers, stockists, website visitors, and anyone who contacts us. As a luxury eyewear brand supplying independent opticians across the UK, we apply the same level of care and precision to data protection as we do to the craftsmanship of our eyewear collections.
We ensure that all personal data is processed fairly, lawfully, and securely in accordance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
- Data (Use and Access) Act 2025 (DUAA)
Our aim is to ensure that your information is treated responsibly and protected against misuse, loss, or unauthorised access.
How We Protect Personal Data
We use appropriate technical and organisational measures to safeguard personal information. These include:
- Secure digital storage and encrypted connections
- Password‑protected systems and restricted staff access
- Up‑to‑date cybersecurity practices across all digital platforms
- Secure handling and disposal of written records
- Regular reviews of data‑handling procedures
These measures help ensure your information remains confidential and protected throughout our operations.
How We Use Personal Information
Personal information provided to Murano Eyewear is used only for legitimate business purposes, including:
- Responding to enquiries
- Processing orders and managing customer accounts
- Managing stockist applications and relationships
- Providing product information and customer support
- Issuing invoices, receipts, and business documentation
- Maintaining essential business, accounting, and regulatory records
We only collect the minimum information required to deliver our services effectively and responsibly.
Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or to meet legal and regulatory obligations such as accounting, tax, and warranty requirements.
When personal data is no longer required, it is securely deleted or destroyed.
Staff Responsibility
All staff handling personal data are responsible for maintaining its confidentiality and security. We ensure that personal information is used appropriately and only where necessary for legitimate business operations.
Your Rights
Under UK GDPR and DUAA, you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent (where applicable)
- Request data portability
- Make a complaint through our mandatory internal complaints process
We may pause the response period while awaiting clarification or identification, as permitted under DUAA.
Contact Us
If you have any questions about how we protect or handle personal data, please contact:
Murano Eyewear Ltd
Email: [email protected]
Address: 25 Cartmel Drive, Burnley, Lancashire, BB12 8UX
Data Protection Complaints
If you have concerns about how we process your personal data, please contact us in the first instance using the details above. We will acknowledge your complaint within 30 days and investigate the matter promptly.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk